Returns & Refunds

Your rights under the Saudi Consumer Protection Law and E-Commerce Law are protected. This page explains exactly how returns, exchanges, and refunds work at Econo.

1. Your Right to Return

Under Saudi E-Commerce Law (Royal Decree M/126), you have the right to return an item within 7 days of receiving it, without needing to provide a reason, as long as the conditions below are met.

We also accept returns up to 14 days from delivery for faulty or incorrectly sent items, regardless of the 7-day window.

2. Conditions for Return

To be eligible for a return, the item must be:
- Unworn, unwashed, and unaltered.
- In its original packaging with all tags attached.
- Free from perfume, deodorant, stains, or any sign of use.
- Accompanied by proof of purchase (order number or invoice).

Items that cannot be returned:
- Items marked as final sale or non-returnable at the time of purchase.
- Underwear, intimate wear, or hygiene-sensitive products (for health and safety reasons, per Saudi Consumer Protection regulations).
- Items damaged after delivery due to misuse or improper handling.

3. How to Request a Return

1. Email econohq@gmail.com with your order number, the item(s) you want to return, and the reason.
2. We will confirm eligibility within 2 business days and send you return instructions.
3. Pack the item securely in its original packaging.
4. Ship it to the address we provide, or use our arranged pickup where available.

Do not send items back without confirming with us first. Unrequested returns will not be processed.

4. Return Shipping Costs

- If the item is faulty, damaged on arrival, or incorrectly sent: Econo covers return shipping.
- If you are returning for personal preference (wrong size chosen, changed mind): return shipping is at your cost.

We recommend using a tracked shipping service. We are not responsible for items lost in return transit.

5. Exchanges

We offer size or color exchanges where stock is available. Request an exchange the same way as a return (email econohq@gmail.com with your order number and the replacement you want). If the replacement is more expensive, you pay the difference. If it is less expensive, we refund the difference.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome within 3 business days.

Approved refunds are processed to your original payment method:
- Mada / credit/debit card: 5 to 10 business days depending on your bank.
- STC Pay / Apple Pay: 3 to 5 business days.
- Tabby / Tamara: refunded per their platform timelines; installments already paid are refunded, future ones are cancelled.
- Cash on delivery (COD): refunded via bank transfer. Provide your IBAN when requesting the return.

Shipping fees paid at checkout are non-refundable unless the return is due to our error.

7. Defective or Wrong Items

If you receive a defective item or something different from what you ordered, contact us within 48 hours of delivery at econohq@gmail.com with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

8. Items Damaged During Shipping

If your order arrives visibly damaged, refuse the delivery and contact us immediately with photos. If you notice damage after opening, contact us within 24 hours of delivery. We will investigate with the courier and resolve the issue with either a replacement or a refund.

9. Cancellations

Orders can be cancelled within 1 hour of placement by emailing econohq@gmail.com. After that, the order may already be in processing or dispatch. Once dispatched, it must be returned under this policy rather than cancelled.

10. Contact

For all return and refund requests:

Econo, [Company legal name]
Email: econohq@gmail.com
Phone: [KSA number]
Address: [KSA address]

We aim to respond to all requests within 2 business days.